Frequently asked questions

Entry to any 5 of 22 designated heritage buildings in Hoi An Ancient Town: merchant houses (Tan Ky, Phung Hung, Duc An), Chinese assembly halls (Fujian, Cantonese, Hainan, Chaozhou), the Japanese Covered Bridge, the Museum of Trade Ceramics, the Museum of Folk Culture, the Handicraft Workshop, and traditional performance venues. You pick the five on arrival at each gate.

24 hours from first entry, usable across day and evening. Most visitors do 2-3 buildings in the morning, break for lunch, then catch the remaining 2-3 plus the lantern-lit streets in the evening.

No — the streets, river, night market and general ambience are free. The ticket is specifically for entering the 22 designated heritage buildings. If you only want to stroll and eat, no ticket needed. If you want to go inside any of the famous houses or assembly halls, you need it.

Our recommended five: (1) Tan Ky House, (2) Fujian Assembly Hall, (3) Japanese Covered Bridge, (4) Museum of Trade Ceramics, (5) a traditional-music performance. Covers architecture + Chinese community + Japanese community + trade history + living culture. We include this map in the booking confirmation.

Yes — under-6s are free at every gate and we handle the paperwork. The old town is flat, lantern-lit, and small enough that kids don't get exhausted. The handicraft workshop (silk-weaving, lantern-making) is a hit.

90 minutes with a licensed English-speaking local guide at dusk. The tour covers the Japanese bridge, 2-3 assembly halls, a merchant house, and ends on the lantern-lit riverside. Small groups (max 12). Included in the tour-tier ticket.

Two situations trigger a full refund: (a) we cannot secure your ticket, or (b) the old town closes (has happened during severe flooding). Outside those, tickets are non-transferable. Reply to your confirmation email 48h+ ahead and we'll try to move the date.

Yes — one of the safest small cities in Southeast Asia. Normal street-smart rules apply. Flood risk in Oct-Nov; occasional scooter-theft. The old town itself is pedestrianised in the evenings.